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Return & Exchange Policy (30 DAYS Guarantee Money Back)
We want you to be absolutely satisfied with our products. If for any reasons you aren't satisfied with product(s) purchased.
You can return any non-engraved item in its original condition for a refund or exchange within 30 DAYS from the delivery date. Please understand that shipping and handling fee is not refundable. Buyer is responsible for shipping cost incurred shipping products back
For engraved items, please understand we cannot resale for personal items. However, if you have any problem with the engraved item, you can contact us and we will resolve with you
We are very much appreciate if you can contact us to discuss any of your problem before put down a neutral/negative feedback.
For the return or exchange, you can
Contact us on message (please don’t post back without message, there may delay the refund process)
We will provide a return address to you, then you can put down a note for your ID, refund or exchange request. Please inform us after you post back the item(s) with original packing.
We will message you when receive your item.
If you are return for refund, you will receive a cancellation request on your message. Please accept the cancellation carefully. We cannot make the refund if wrongly refuse the request.
All return or exchange will process within 3 working days.
OUR OFFICE HOURS: from Monday to Friday, (we will answer your message within 48 hours during office hours) If you haven’t receive our message, please resend once again. Thank you.
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